Fintech adoption and entrepreneurial decision-making: How trust, risk, and capability reshape choices
DOI:
https://doi.org/10.51867/AQSSR.3.2.17Keywords:
Digital Payments, Entrepreneurial Decision-Making, Financial Capability, FinTech Adoption, Perceived Risk, TrustAbstract
Research on FinTech adoption has concentrated extensively on predicting adoption intention, while the downstream effects of adoption on entrepreneurial decision-making have remained underexplored. This conceptual paper shifts the analytical focus by treating FinTech adoption as an input to, rather than an outcome of, entrepreneurial decision-making. Drawing on the Technology Acceptance Model, the Unified Theory of Acceptance and Use of Technology, perceived risk facets theory, digital trust theory, and entrepreneurship decision-making scholarship, the paper identifies three interconnected pathways through which FinTech adoption reshapes entrepreneurial choices. First, trust transformation describes how system-based and institution-based trust reshape the relational and contractual environment within which entrepreneurs trade. Second, risk reframing describes how FinTech shifts the risk portfolio of entrepreneurs from cash-based risks toward digital and platform risks, altering investment timing and opportunity evaluation. Third, capability expansion describes how FinTech generates a digital information trail that, when combined with adequate financial literacy and operational competence, enhances forecasting, pricing discipline, and working capital management. This paper employs an integrative conceptual synthesis approach that combines theory development with selective empirical illustration. An Integrative Decision Model for Entrepreneurial FinTech Adoption is proposed that maps the flow from acceptance drivers through adoption to decision environment changes and conditional decision outcomes. The model predicts heterogeneous outcomes: constructive decision transformation in high-trust, high-capability institutional contexts, and defensive adoption or adverse outcomes in low-trust, low-capability environments. The paper contributes to both the FinTech adoption and entrepreneurship literature by providing a theoretically grounded, mechanism-level account of how digital financial technology changes what entrepreneurs decide, not only whether they adopt it. This study concluded that FinTech adoption is relevant for entrepreneurship not only because it expands access to financial services but also because it changes the decision environment within which entrepreneurs evaluate opportunities, manage liquidity, and respond to uncertainty. This paper closes with targeted recommendations for regulators, entrepreneurship support organisations, FinTech providers, and entrepreneurs.
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Copyright (c) 2026 Windu Matoka, Austin Mwange, Kampamba Clarence Chibesa, Bwalya Katuta, Lwando Kalaba, Kabwalwa Chilyata (Author)
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